Help and support

For the Bande app on Android and iPhone

Write to us

In English or German. If something isn’t working, it helps to know:

which phone you have,
which version of Bande you use (at the bottom of your profile, e.g. “Bande v1.10.0”),
what you did and what happened, ideally with a screenshot.

You can also post ideas and requests in the app: Profile → “Suggestions & Roadmap”. That’s also where you see what’s already planned.

Common questions

Do I need an account?

No. Without an account you keep score on your phone; choose “Continue without an account” when you first open the app.

You need an account to sync your rounds, play live with your crew and propose courses. You sign in with your email address and get a code by email; there is no password. You can sign in later at any time from your profile.

How do I join a crew?

In your profile, choose “Create or join a crew”, then “Join crew”, and enter the invite code.

You get the code from the person who created the crew. They find it on the crew’s page. A code is valid for 24 hours; after that they automatically get a new one there.

Does Bande work without signal?

Yes. Everything you enter is saved on your phone. As soon as you’re back online, Bande syncs.

The others don’t see my strokes.

First check that everyone is signed in and has signal. Your profile shows whether all rounds are synced, and “Sync now” gives it a push.

If your sign-in has expired, the app tells you. Once you sign in again, everything catches up; until then your rounds stay on your phone.

My course is missing.

Add it yourself in the app (“Create course”). Then open the course and choose “Suggest as official course”. You need an account for that, and every lane needs a name.

We review the proposal. Once it’s approved, everyone finds the course in search, and your rounds on it are linked to it.

How do I change the language?

In your profile under “Language”. Bande is available in English, German, French, Dutch, Swedish, Danish, Norwegian, Italian, Polish and Czech.

What does Bande cost?

Nothing. Bande is free and has no ads. If you’d like to support the project, you can do so on Ko-fi.

Delete your account

In the app: Profile → “Delete account”. To confirm, type “DELETE”.

Without the app: email [email protected] from your account’s email address with the subject “Delete my account”. We delete the account for you and let you know when it’s done.

What is deleted

Your account and email address, your balls and ball setups, your crew memberships, your links to other players, and your suggestions, votes and course proposals. If you own a crew, it passes to another member, or is deleted if nobody else is in it.

What stays

Rounds you played with others keep your name and strokes in their scores, but are no longer linked to your account. If you want your name removed there too, write to us. Whatever is stored on your phone stays there until you delete the app.